Job Summary
Native Pest Management is hiring a Customer Service Representative to join its award-winning team. This remote, full-time role pays $18–$23/hour and offers comprehensive benefits, paid training, and clear career growth opportunities. The position involves handling inbound and outbound calls, assisting customers with scheduling, payments, and inquiries, and ensuring a positive customer experience.
About Native Pest Management
Native Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. Recognized for ethics and excellence, the company has earned:
- A place on the Inc. 5000 List of Fastest Growing Companies (2021–2025)
- The BBB Torch Award for Ethics (2021)
- Ranking in the PCT Top 100 largest pest control companies in North America
- #1 Pest Control Company in Florida by Top Rated Local™
- The FLCAJ Readers’ Choice Platinum Award (2023)
With over 10,000 five-star reviews , Native Pest Management is committed to exceeding customer expectations and building long‑term careers for its employees.
Key Responsibilities
- Handle inbound and outbound calls to current and potential customers
- Identify customer needs, resolve issues, and provide solutions
- Escalate issues to supervisors when necessary
- Schedule and plan services and appointments
- Respond promptly to calls, texts, voicemails, and emails
- Assist management, technicians, and sales teams with daily requests
- Collect service payments and follow up on past‑due accounts
- Coordinate service schedules with field technicians
Candidate Requirements
- Previous customer service experience required
- Call center experience strongly preferred
- Familiarity with CRM software preferred
- Proficiency with Google Suite (Docs, Sheets, Gmail)
- Ability to type at least 40+ WPMHigh School diploma or equivalent
- Strong written, verbal, and interpersonal communication skills
- Bilingual (English/Spanish) preferred but not required
- Must be eligible to legally work in the U.S.
Compensation and Benefits
- Pay: $18–$23/hour
- Paid training
- Health, dental, vision, and life insurance (company covers 80% of individual premiums, 60% for dependents)
- Employee Assistance Program (EAP) with 24/7 support
- Paid vacation and holidays
- 401(k) with up to 4% company match
- Employee discounts
- Referral bonus program ($2,000)
Why Join Native Pest Management?
This is a chance to join a fast‑growing, ethics‑driven company in a recession‑resistant industry. Native Pest Management offers clear career paths, comprehensive benefits, and a supportive team environment. Military veterans are encouraged to apply.
Application Process
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Job Type: Full-time
Pay: $18–$23/hour
Location: Remote (Orlando, FL area)
Hiring Process: Initial phone/Zoom interview → Follow‑up interview (Zoom or in‑person) → Background check (criminal, drug screen, driving record, work history, academic credentials).