This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$19.00/hr - $21.43/hr
Russell Tobin's client, an online food ordering company, is hiring a Remote Customer Service Specialist.
Job Title: Customer Service Representative – Remote (Multiple Shifts Available)
Location: Remote (EST)
Duration: 3-4 months
Pay rate: $19 - $21.43 /hr.
Position Type: Temporary, 30 hours/week
Shifts Available:
- Mon-Fri, 10am-4pm EST
- Mon-Fri, 4pm-10pm EST
- Wed-Sun, 10am-4pm EST
- Wed-Sun, 4pm-10pm EST
About the Role:
We are looking for a highly motivated and communicative individual to join our team in a remote customer service role . This is a 30-hour per week position where you will help fulfill customer orders by proactively reaching out to customers and addressing ad-hoc inquiries with empathy and urgency. You will play a crucial role in ensuring an exceptional service experience for our customers.
As part of a small team focused on Live Operations , you will ensure that customer orders are fulfilled accurately, and any issues are resolved in a timely manner. Strong organizational skills, as well as a passion for delivering excellent customer service, are key to success in this role.
Key Responsibilities:
- Proactively reach out to customers to confirm order preferences and details
- Address customer issues with empathy and urgency
- Execute workflows to exceed customer expectations
- Identify trends and communicate findings to improve processes
- Collaborate with a team to provide world-class service
What We’re Looking For:
- Bachelor’s degree or equivalent work experience
- 1+ years of experience in a fast-paced customer service role (tech, hospitality, or grocery & convenience)
- Ability to work independently and manage your workload efficiently
- Strong problem-solving skills, particularly when dealing with undefined issues
- Fluency in English with above-average technical fluency (typing speed of 40+ WPM)
- Exceptional written communication skills with the ability to write both formally and casually, reflecting brand tone
- Familiarity with Google Sheets and G-Suite is a plus
- Experience with Slack is a bonus
Why You’ll Love This Role:
- Remote work flexibility with a variety of shifts available to suit your schedule
- Opportunity to work in a dynamic, technology-driven environment
- Become part of a collaborative team that takes pride in delivering high-quality customer service
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Seniority level
Associate
Employment type
Part-time
Job function
Customer Service
Industries
Accommodation and Food Services
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