Overview
We are seeking a customer-focused, bilingual (Japanese/English) service agent to join our remote support team for a 1-year contract. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and is fluent in both Japanese and English. You will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of satisfaction across various communication channels.
Base pay range
$25.00/hr - $27.00/hr
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in both Japanese and English
- Provide accurate information regarding products, services, and policies
- Troubleshoot and resolve customer issues efficiently and empathetically
- Document interactions and escalate complex issues when necessary
- Collaborate with internal teams to ensure seamless customer support
- Maintain performance metrics including response time, resolution rate, and customer satisfaction
Qualifications
- Fluent in Japanese and English (spoken and written)
- 3-5 years of customer service experience (remote experience preferred)
- Strong communication and problem-solving skills
- Comfortable working independently and managing time effectively
- Tech-savvy with proficiency in CRM systems and support platforms
- Must be available to work the 4 p.m. to 1 a.m. PT shift, including weekends or holidays as needed
Preferred Qualifications
- Experience supporting Japanese customers or working in a bilingual environment
- Familiarity with e-commerce, SaaS, or tech support
- Knowledge of cultural nuances in Japanese customer service
Job details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Customer Service
- Industries: IT Services and IT Consulting