Customer Service Representative

Job Summary: We are seeking a Customer Service Representative based in VIRGINIA for a fully remote opportunity supporting customers in the healthcare services industry. This opportunity offers paid training, a structured remote work environment, and the chance to gain valuable healthcare customer service experience with a supportive team. The work environment is designed for dependable, communicative professionals who can stay focused, work independently, and contribute to a positive customer experience.

Key Responsibilities

• Respond to customer inquiries by phone and provide accurate, professional support.
• Document customer interactions clearly and completely in internal systems.
• Navigate multiple computer systems to research information and resolve questions.
• Provide courteous, patient, and solution-focused service in a high-volume call center environment.
• Follow established procedures, compliance guidelines, and service standards.
• Maintain reliable attendance and meet expectations for remote work performance.

Job details

• Pay rate: $16.00 to $16.67 per hour.
• Job type: Temporary with potential extension or conversion.
• Work arrangement: Fully remote.
• Paid training provided.
• Training schedule: Monday-Friday, 8:00 AM to 4:30 PM ET.
• 100% attendance is required during training.
• Operating hours: Monday-Friday, 8:00 AM to 8:00 PM ET.

WIRED HIGH SPEED INTERNET IS REQUIRED

• 50 Mbps download speed
• 20 Mbps upload speed

Required Qualifications and Skills

• High School Diploma or GED required.
• 6+ months of customer service experience required.
• Strong phone, data entry, and computer navigation skills required.
• Comfortable working across multiple systems while speaking with customers.
• Strong communication, active listening, and problem-solving skills required.
• Ability to work independently from home with reliable attendance.
• Must have a private, quiet workspace free from distractions.
• Webcam required throughout training.
• Wired USB headset with microphone required.
• Reliable wired high-speed internet connection required: 50 Mbps download speed and 20 Mbps upload speed

Preferred Qualifications

• Previous call center experience preferred.
• Healthcare customer service experience preferred.
• Previous remote work experience preferred.
• Experience supporting customers in a high-volume phone environment preferred.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.