Customer Service Representative

Customer Service RepresentativeThis is an in-office position. Some remote opportunities are available after 6 months of employment. Hours are 9am to 5:30pm Mon-Thurs and 8:30am to 5pm on Friday. Bilingual a Plus ++ (English / French) Customer Service Primary Responsibilities: The Customer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients. Customer Service General Description:Researching of caller transactions.Processing caller requests.Helping callers understand account information.Providing issue resolution.Responding to inbound caller inquiries,Send educational material that are responsive to our callers' needs,Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds,Resolve creditor & or caller inquiries by making outbound calls.Any other tasks as assigned by the SupervisorHandle Customer Service issues for clientsCustomer Service - Minimum Requirements:High School diplomaStrong people skills and be able to communicate effectively both orally and in written formKnowledge and use of PC Systems and MS Office applications is a mustCompetency in a service organization environmentAbility to work independentlySelf-motivated, willingness to constantly improveAttention to detail and be able to multi-task and prioritize work on a daily basisBe able to work Monday - Thursday 10 am to 6:30pm pm and Friday 8:30 am to 5:00 pmBilingual (English / French)This position is full-time and operates in a state-of-the-art call center. Benefits Include:Guaranteed Weekends OffMedical/Dental/VisionPaid Time Off401k - with 50% matchLife & DisabilityPaid HolidaysPaid Training