Customer Service Representative

Managing customer escalations, the full-time ACA Licensed Executive Resolution Specialist will investigate claims, track escalation data, and propose settlement agreements while working remotely. Key responsibilities Investigate and resolve written customer concerns across multiple channels, including social media and regulatory agencies Manage multiple cases simultaneously, ensuring effective communication with stakeholders and timely resolution Analyze escalation data to identify opportunities for process improvement and enhance overall customer experience Required qualifications Associate's Degree in Business, Marketing, or equivalent experience, or 2+ years in business analysis, research, or related fields 2+ years of experience in business writing or consumer relations with customer escalation experience ACA (Accredited Claims Adjuster's license) must be obtained within the first 90 days of hire Proficiency in MS Word, Excel, and other MS Office applications Strong organizational and time management skills with the ability to handle multiple tasks simultaneously