Customer Service Representative

Job Description

Customer Service Representative

Customer Service Representative

Round Rock/Pflugerville area residential electrical contractor seeking a Customer Service Representative.

Candidate should be extremely organized, detail oriented, and have excellent attendance. Candidate should be willing to work overtime as needed. Ideal candidate must work well with others and have a positive, upbeat attitude.

Minimum of two years of experience with Customer Service is required.

Should have:

Strong Phone Skills, preferably with a multi-line system

Accurate, detail-oriented

Ability to work in a fast-paced setting

Dependable, reliable

Experience using Outlook

Experience using Excel

General Duties:

Answer phones

Generate work orders (via phone call / email / fax / builder sites)

Reschedule work orders

Process work orders after they have been reviewed (email / print)

Request PO or Acknowledgement based on builder requirements

Delete work orders per policy

Update work orders received

Research misc. (w/o status, closing dates, maps, missing w/o, deleted w/o, etc.)

Schedule appointments and follow up on unreturned calls.

Preferred Qualifications:

Bilingual – English and Spanish

Experience in construction/electrical field

This position is hourly plus benefits including health insurance with employer contribution and a 401k plan with an employer matching contribution. This role is located in our company office and is not a remote position.

We also offer availability to vision, dental, and life insurance coverage.

We are an Equal Opportunity Employer and a smoke-free workplace. Background investigation, MVR, and drug screening required.

Job Type: Full-time

Required education:

- High school or equivalent

Required experience:

- Customer Service: 2 years

#electrical

#construction

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