Customer service Representative

Job Title: Customer service Representative

Location: Nashville TN(Hybrid)

Duration: 12 Months

Rate: $23/hr. on 1099

Key Responsibilities:

• Determine individual and family eligibility for our Client's care programs.

• Assist in coordinating and communicating schedules to internal/external Clients.

• Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.

• Timely management of casework, including proper documentation and case resolution.

• Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.

• Work efficiently / effectively in multiple databases to extract information.

• Attend workgroup meetings and participate in discussions.

• Assist leadership team, as necessary.

Requirements and Skills

• Must have a bachelor's or associate degree.

• A background in Paralegal studies is a plus.

• Work experience in a Legal environment a plus.

• Customer service or call center experience a plus.

• Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).

• Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.

• Excellent verbal and written communications skills.

• Keen attention to detail and adherence to deadlines.

• Strong time management, note-taking, email organization, and distribution skills.

• Critical thinking and problem-solving skills.

Other Important Information

• The position is a hybrid position in downtown Nashville, TN. The contractor will work onsite and remotely based on the team's schedule.

• The position is contract for 12 months with an opportunity to be extended.