Job Description
Job Description
We are a family owned independent insurance agency seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:
- Handle inbound calls, client inquiries and service requests
- Provide information about the products and services
- Troubleshoot and resolve issues and concerns for clients
- Document and update client records based on interactions
- Assist agency management and team members with clerical and administrative duties
- NO COLD CALLING OR PROSPECTING
- THIS POSITION IS NOT REMOTE
Qualifications:
- Positive attitude is essential
- Professional demeanor
- Excellent written and verbal communication skills
- Previous experience in customer service, sales, or other related fields is a plus
- Ability to build rapport with clients
- Ability to prioritize and multitask
We are a family owned independent insurance agency specializing in personal lines and commercial lines insurance. We are highly committed to our clients and to our employees.
Company Description
We are a family owned independent insurance agency specializing in personal lines and commercial lines insurance. We are highly committed to our clients and to our employees.
Customer Service Representative in troy at Unknown Company
- Typical pay
- $42,000–$55,245
For context, most customer service representatives earn between $42,000–$55,245 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.