Customer Service Representative

Working remotely on a full-time hourly basis, the Customer Service Representative II will manage customer interactions across multiple digital channels, ensuring high-quality service and accurate resolutions while supporting customer retention and brand experience. Key responsibilities Provide customer support through email, live chat, and social media, ensuring prompt and professional responses Handle escalations and complex customer situations with empathy and good judgment, while taking ownership of issues from initial contact through resolution Engage with customers on social media, representing the brand appropriately and creating positive interactions that strengthen customer loyalty Required qualifications Strong e-commerce and direct-to-consumer customer support experience, particularly with VIP or high-value customers Hands-on experience with social media customer engagement and excellent written communication skills Experience in the fashion, apparel, lifestyle, or retail sectors is highly preferred Strong judgment and problem-solving skills, with the ability to work independently in a fast-paced environment Familiarity with customer support and e-commerce platforms, such as Gorgias and Shopify