Leading a remote team of agents, the full-time Overnight Customer Support Lead will coach and develop staff while ensuring exceptional service for customers during overnight hours, focusing on performance coaching and operational excellence. Key responsibilities Drive customer satisfaction by improving the customer experience and addressing agent inquiries promptly Monitor team performance metrics and provide feedback to enhance support quality and efficiency Identify recurring issues and collaborate with cross-functional teams to develop effective resolution tools and processes Required qualifications 3+ years in a leadership role managing customer support agents and 4+ years in a remote customer support role within fintech or tech startups Experience with customer support tools and platforms such as Zendesk or Intercom Proven ability to lead projects and improve processes to enhance customer experience Strong critical thinking skills and a proactive, data-driven approach to problem-solving A natural leader with a growth mindset, eager to learn and adopt new technologies
Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $39,520–$59,000
For context, most customer service representatives earn between $39,520–$59,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.