Customer Service Representative

To ensure accurate and complete scheduling of procedures, the full-time Scheduling Customer Service Representative will collaborate with healthcare teams, communicate effectively with patients and providers, and manage patient registrations in a remote work environment. Key responsibilities Ensure accuracy and completeness of scheduled procedures by obtaining demographic information and relevant medical records Communicate procedure and preparation details to patients and physician office staff accurately Achieve productivity and customer satisfaction goals while maintaining current knowledge of diagnostic procedures and scheduling software Required qualifications High school diploma or GED required; higher-level degree may be accepted One year of related experience or training preferred, particularly in a healthcare setting Exposure to patient registration, scheduling, or insurance authorization processes is desirable Exceptional customer service and organizational skills are required Familiarity with medical terminology is preferred