Customer Service Representative

Providing compassionate support to patients and healthcare partners, the full-time remote Customer Service Representative will assist with device setup, troubleshooting, and ensure a positive experience throughout the ambulatory cardiac monitoring process. Key Responsibilities Provide inbound and outbound phone support to patients using ambulatory cardiac monitoring devices, guiding them through device placement and troubleshooting Serve as a contact for clinics and healthcare staff regarding device orders and patient status, providing timely updates and follow-up communication Accurately document patient interactions and maintain compliance with HIPAA and internal quality requirements Required Qualifications High school diploma or equivalent required; associate or bachelor's degree preferred 1+ years of customer service experience in a healthcare or patient-support environment preferred Comfort working with patients over the phone, including those who may be anxious or frustrated Proficiency with computer systems, EMR/CRM platforms, and Microsoft Office or Google Workspace tools Ability to work independently in a fully remote environment while meeting performance expectations