About Us:
Bay World Manufacturing is an established, Ohio-based fabricator of high-quality wholesale building materials and custom industrial components. We are seeking a reliable Remote Customer Service Representative to act as the primary digital point of contact for our wholesale clients, dealers, and project managers.
Job Description:
In this role, you will handle inbound client inquiries regarding custom manufacturing orders, product specifications, and delivery timelines. This is a 100% remote position, but you will work closely with our production facility team in Mansfield, OH to track order completions.
Responsibilities:
- Respond professionally to client inquiries via incoming emails, phone calls, and digital support tickets.
- Process custom order specifications into our internal order tracking system.
- Provide accurate updates to business clients regarding manufacturing lead times and shipping logistics.
- Resolve any client delivery disputes or tracking issues calmly and efficiently.
Requirements:
- Minimum of 1-2 years of experience in a customer service, order processing, or administrative role.
- Dedicated, quiet home office space with a high-speed, reliable internet connection.
- Strong written and verbal communication skills with high attention to detail.
- Experience or comfort level working within a manufacturing or B2B industrial environment is a plus.
Customer Service Representative in Mansfield at Bay World Manufacturing
- Other openings
- 1
- Typical pay
- $37,220–$64,200
Bay World Manufacturing currently has 1 other role open on LocalWork in Mansfield. It may be worth a look alongside this one.
For context, most customer service representatives earn between $37,220–$64,200 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely. It was posted yesterday.