Customer Service Representative - Redlands, CA

Customer Service Representative - Redlands, CAATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. Serve as the main point of contact between customers and warehouse operations.Respond to customer inquiries regarding orders, inventory availability, and delivery status.Process customer orders accurately through warehouse and order management systems.Coordinate with warehouse staff to ensure timely order fulfillment and shipping.Monitor shipments and provide updates or tracking information to customers.Investigate and resolve customer complaints, order issues, or returns professionally and efficiently.Position: 1st Customer Service RepresentativeShift: Monday - Friday 6am to 2:30pm with potential OT opportunitiesPay: $Process and manage customer orders accurately and efficiently using warehouse management systems (WMS).Respond to customer inquiries via phone, email, or internal systems regarding order status, shipments, and inventoryCoordinate with warehouse staff to ensure timely picking, packing, and shipping of orders.Provide excellent customer service, aiming to resolve issues quickly and professionally.Affordable medical, dental, and vision coverage available beginning on your 30th day, PTO program for all associates, including paid holidays and vacation, 401(k) with generous company match, Tuition reimbursement program, Excellent training and career advancement opportunities.Process orders and prepare correspondence to fulfill customer needs.

Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.Maintain customer records and update account information.Maintain financial accounts by processing customer adjustments.Prepare product or service reports by collecting and analyzing customer information.Required Education and Experience: High School Diploma or Equivalent 0-12 months of system, data entry or reporting experience 0-12 months of warehouse experience, preferred.Location: Redlands, CaliforniaJob Code: Operations_SpecialistCompany: DHL