Customer Service Representative

BCforward is currently seeking a highly motivated Customer Service Representative –in Pennington, NJ.

Position Title: Customer Service Representative

Location: Pennington, NJ

Anticipated Start Date:ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Month.

Job Type: FULL TIME 40 hours a week, CONTRACT, ONSITE

Shift: M-F 8 AM to 5 PM or 10 AM to 6:30 PM EST

BCforward is currently seeking a highly motivated Customer Service Representative in Pennington, NJ for Banking client.

Position Title: Customer Service Representative

Location: Pennington, NJ

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Month.

Job Type: FULL TIME 40 hours a week, CONTRACT, ONSITE

Shift: M-F 8 AM to 5 PM or 10 AM to 6:30 PM EST

Job Description:

We are seeking a customer-focused Customer Service Representative (CSR) to assist customers with banking products, account-related inquiries, and financial services. The ideal candidate will provide excellent customer support, resolve issues efficiently, and ensure a positive customer experience while following banking policies, procedures, and regulatory guidelines.

Key Responsibilities

Handle incoming customer inquiries via phone, email, or other support channels regarding banking products and services.

Assist customers with checking and savings accounts, debit cards, credit cards, online banking, and mobile banking services.

Respond to questions about account balances, transaction history, deposits, withdrawals, payments, and fund transfers.

Support customers with card-related issues, disputed transactions, payment inquiries, and account access problems.

Troubleshoot online banking login issues, password resets, and basic digital banking concerns.

Research customer concerns, identify discrepancies, and provide timely resolutions or escalate complex issues to the appropriate department.

Verify customer identity and follow established security, privacy, and fraud-prevention procedures.

Educate customers on banking products, account features, fees, and available self-service options.

Document customer interactions, inquiries, complaints, and resolutions accurately in the CRM or banking system.

Maintain compliance with banking policies, confidentiality requirements, and applicable regulatory guidelines.

Identify opportunities to improve customer satisfaction and recommend suitable banking products or services when appropriate.

Required Qualifications

High school diploma or equivalent; associate degree or higher is a plus.

Previous experience in customer service, call center operations, banking, financial services, or a related field preferred.

Strong verbal and written communication skills.

Good problem-solving, active listening, and customer relationship management skills.

Basic computer proficiency and the ability to navigate multiple systems while assisting customers.

Ability to handle sensitive customer information responsibly and maintain confidentiality.

Strong attention to detail and the ability to work in a fast-paced, performance-driven environment.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employerprovided group life, voluntary life insurance, shortterm disability, longterm disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Blackowned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.