Customer Service Representative - Parent Liaison (Fully Remote)

• Full-time customer service representative supporting families, providers, and insurance companies over the phone.
• Work remotely with a 6:30am-3:00pm AZ time shift.
• Handle variable call-volume averaging 40 to 70 calls a day.

Responsibilities:

• Provide outstanding customer service to families over the phone.
• Enter patient registration information and schedule initial appointments accurately.
• Review cost share amounts, co-payments, and financial responsibilities with families.

Requirements:

• 1-2 years of customer service or related experience.
• 1-2 years of computer software experience.
• Exceptional communication, phone etiquette, and problem-solving skills.
• Medical, dental, and vision insurance.
• 401k retirement plan and flexible spending plans.
• 18 days paid time off plus 7 company-paid holidays.

Cranial Technologies is the only company in the world dedicated to researching and treating plagiocephaly, commonly known as flat head syndrome. With over 500,000 babies successfully treated, we are the leader in pediatric cranial shaping orthoses and a rapidly growing team.