Company Description Owosso Graphic Arts is America’s largest maker of brass, copper, and magnesium dies, serving a wide range of printing and specialty applications. Founded in 1949, the company is known for its strong commitment to craftsmanship, high quality, and quick turnaround times. Owosso Graphic Arts offers competitively priced products and maintains a long-standing presence in both the local community and nationwide markets. Its dies are used for applications such as foil stamping, embossing, debossing, thermal kiss cutting, and various custom projects, complemented by offerings like Metalphoto®, make-ready supplies, and acrylic soap stamps.
Role Description The Customer Service Representative is a full-time, on-site role based in Owosso, MI. This role involves answering customer inquiries by phone, email, and in person, providing product information, and guiding customers through order placement and status updates. The Customer Service Representative will coordinate with production and sales teams to ensure accurate quotes, timely delivery, and resolution of any issues. Daily responsibilities include documenting interactions in the customer relationship system, following up on open tickets, and maintaining high levels of customer satisfaction. The role also includes handling basic administrative tasks such as updating records, processing changes to orders, and supporting continuous improvement of the customer experience.
Qualifications
Role Description The Customer Service Representative is a full-time, on-site role based in Owosso, MI. This role involves answering customer inquiries by phone, email, and in person, providing product information, and guiding customers through order placement and status updates. The Customer Service Representative will coordinate with production and sales teams to ensure accurate quotes, timely delivery, and resolution of any issues. Daily responsibilities include documenting interactions in the customer relationship system, following up on open tickets, and maintaining high levels of customer satisfaction. The role also includes handling basic administrative tasks such as updating records, processing changes to orders, and supporting continuous improvement of the customer experience.
Qualifications
- Demonstrated skills in customer service and customer support, with the ability to respond promptly and professionally to inquiries.
- Experience fostering customer satisfaction and positive customer experience through effective communication and problem-solving.
- Ability to work collaboratively with other Customer Service Representatives and cross-functional teams.
- Strong written and verbal communication skills, including clear documentation and active listening.
- Comfort with learning technical product details related to dies and printing applications; prior manufacturing or print industry experience is a plus.
- Proficiency with basic computer applications (email, CRM or order management systems, spreadsheets).
- Organizational skills with attention to detail and the ability to manage multiple customer requests simultaneously.
- High school diploma or equivalent required; additional education or training in business, communications, or related fields is beneficial.
Customer Service Representative in Owosso at Owosso Graphic Arts
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite. It was posted 2 days ago.