Customer Service Representative

Customer Service RepresentativeWe are seeking a customer-focused Customer Service Representative with excellent communication skills and experience coordinating across multiple departments. This individual will serve as a key point of contact for customers and work closely with Sales, Operations, and Accounting to ensure timely communication, accurate order processing, and a positive customer experience.The ideal candidate is professional, organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Experience in food manufacturing is a plus but not required.Key ResponsibilitiesServe as a primary point of contact for customers, responding to inquiries, resolving issues, and providing timely updates.Communicate and collaborate with Sales, Operations, and Accounting to coordinate customer requests, orders, deliveries, and billing inquiries.Process customer orders accurately and monitor order status to ensure timely fulfillment.Partner with internal departments to resolve order discrepancies, shipping delays, invoicing questions, and other customer concerns.Maintain accurate customer records, order information, and documentation.Provide proactive communication regarding order changes, product availability, and delivery schedules.Build and maintain strong customer relationships through professional, responsive, and solutions-oriented service.Identify opportunities to improve communication, workflows, and overall customer satisfaction.QualificationsPrevious experience in customer service, customer support, or a related administrative role.Strong verbal and written communication skills with a professional and customer-focused approach.Experience working cross-functionally with Sales, Operations, and Accounting teams.Excellent organizational skills and attention to detail.Ability to multitask, prioritize requests, and meet deadlines in a fast-paced environment.Strong problem-solving skills and the ability to handle customer concerns with professionalism.Proficiency in Microsoft Office and experience working with order management systems, ERP platforms, or CRM software preferred.Food manufacturing or food industry experience is a plus, but not required.