Customer Service Representative – Optum (UnitedHealth Group) | Remote (US)

Customer Service Representative – Optum (UnitedHealth Group) | Remote (US)

Optum, part of UnitedHealth Group, is hiring Customer Service Representatives to join its Workers’ Compensation & Auto No-Fault division. This is a national remote role , offering flexibility to telecommute from anywhere within the U.S.

• Job Title: Customer Service Representative
• Company: Optum (UnitedHealth Group)
• Location: Remote (US-based applicants only)
• Salary: $16.15–$28.80/hour (based on experience, education, and local labor market)
• Contract Type: Full-Time
• Schedule: Tuesday–Saturday, 8-hour shifts (11:00 am–8:00 pm EST); occasional overtime and holiday shifts required
• Training: 4 weeks of paid virtual training

Role Overview

You will handle inbound calls from pharmacies, insurance carriers, and injured workers to assist with medication processing related to workers’ compensation claims. This role requires compassion, efficiency, and strong communication skills to deliver outstanding customer service.

Key Responsibilities

• Handle inbound/outbound calls and emails regarding workers’ comp claims and prescription fulfillment
• Resolve customer inquiries efficiently with a focus on first-call resolution
• Document interactions accurately across multiple systems
• Meet performance expectations for efficiency, quality, and customer satisfaction
• Maintain compliance with HIPAA and patient privacy requirements

Candidate Requirements

• High School Diploma/GED or equivalent work experience
• Must be 18 years or older
• 1+ years of experience in office, administrative, clerical, or customer service roles
• Proficiency with Windows PC applications and ability to learn new systems quickly
• Availability to work Tuesday–Saturday, 11:00 am–8:00 pm EST

Preferred

• Ability to troubleshoot computer issues in a virtual environment

Telecommuting Requirements

• Secure, dedicated work area separate from living spaces
• Ability to maintain confidentiality of sensitive documents
• High-speed internet connection approved by UnitedHealth Group
• Paid training (4 weeks)
• Health, dental, and vision insurance
• 401(k) with matching contributions
• Paid time off
• Parental leave
• Life insurance
• Employee assistance program

How to Apply

Apply directly via UnitedHealth Group’s careers portal. Ensure your resume highlights customer service experience, computer proficiency, and ability to work flexible shifts.