Customer Service Representative
Job Details
Location: 49 Rutherford Street, Newark, NJ 07105
Pay Rate: $18–$19/hour
Contract: 17 weeks, contract to hire
Schedule: Monday–Friday | 11:00 AM–7:30 PM
Job Summary
We are looking for a Customer Service Representative to support customers, business partners, and drivers. You will help resolve issues, monitor deliveries, and ensure customers receive timely and professional service.
Responsibilities
- Assist customers and business partners by phone and email
- Handle customer complaints professionally
- Identify and resolve customer issues
- Monitor delivery routes and progress
- Scan haul-away pods and verify stamps
- Process delivery order changes and cancellations
Qualifications
- Microsoft Office experience, including Word, Excel, PowerPoint, and MS Project
- High school diploma or equivalent preferred
- 1+ year of related experience, preferably in a call center environment
- Strong customer service and problem-solving skills
- Ability to multitask and stay organized
- Comfortable working in a fast-paced environment
- Ability to handle pressure while providing effective solutions
Category Code: JN003
#LI-AD1
#LI-Onsite
SeniorityLevel: Associate
Customer Service Representative in Newark at CRG
- Typical pay
- $42,840–$55,750
For context, most customer service representatives earn between $42,840–$55,750 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as contract and onsite. It was posted today.