Customer Service Representative

Position: Customer Service Representative

Location: Hybrid | Norton Shores, MI

Contract: 4-5 months

Pay: $19-23/hr

Benefits: Vision, Dental, Health, 401k

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)

This is a great opportunity for someone who enjoys working in a fast-paced, team-oriented environment and is looking to make an immediate impact.

Key Responsibilities:

• Deliver exceptional customer service by responding to customer inquiries via phone and email in a professional and timely manner.
• Process customer orders, quotes, returns, and order updates while ensuring accuracy and attention to detail.
• Resolve customer issues by identifying solutions and coordinating with internal teams to ensure prompt resolution.
• Partner with sales, warehouse, and operations teams to provide a seamless customer experience.
• Maintain accurate customer records, order documentation, and account information within company systems.
• Follow up with customers regarding order status, shipments, and product inquiries.
• Support day-to-day administrative and customer service functions in a fast-paced office environment.

Qualifications:

• At least 1 year of experience in customer service, inside sales, order entry, or a similar office-based support role.
• Previous experience in manufacturing, industrial distribution, or a related industry is strongly preferred.
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Microsoft Teams.
• Strong verbal and written communication skills with a customer-first mindset.
• Excellent organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Detail-oriented with strong problem-solving and follow-through abilities.
• Self-motivated, adaptable, and eager to learn new products and processes.
• High school diploma or GED required; additional education is a plus.
• Team player who enjoys collaborating with cross-functional departments.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.