First Bank Service Center Rep -- Tier 1
Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel.
What You Will Be Doing
- Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly.
- Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed.
- Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
- Contributing to the accomplishment of individual, team and First Bank performance goals
- Learn internal systems, processes and master quality service standards
- Make connections with First Bank team members with whom you will be interacting most frequently
- High school diploma or general education degree (GED) required
- A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience.
- Previous contact call center experience preferred.
- Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.
Customer Service Representative - Missouri Remote in hazelwood at Unknown Company
- Typical pay
- $39,520–$62,400
For context, most customer service representatives earn between $39,520–$62,400 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.