About the Role A leading, established merchant services and payment processing provider is seeking a high-energy, resilient Customer Service Representative to join its fast-paced operations team. This is a high-volume, performance-driven position combining dedicated B2B client support with targeted upsell and cross-sell opportunities. You will manage 150+ inbound and outbound interactions per day, assisting established commercial accounts with electronic payment systems, POS terminals, fee schedules, and account optimization.
The ideal candidate thrives in a high-tempo environment, maintains composure under pressure, and actively identifies value-add revenue opportunities during standard service workflows.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Key Responsibilities
- Manage Call Volume: Field 150+ inbound and outbound calls daily, resolving merchant inquiries efficiently while maintaining low average handle times.
- Technical & Account Support: Support business owners with POS hardware troubleshooting, payment gateway configurations, billing statement reviews, and fee structure inquiries.
- Drive Ancillary Revenue: Identify account upgrade opportunities—including value-added services, expedited funding programs, terminal upgrades, and advanced payment tools—to earn uncapped commission.
- Merchant Retention: Mitigate attrition and account cancellations through proactive issue resolution, clear billing explanations, and strategic retention offerings.
- Data Logging & Compliance: Accurately document all client interactions, updates, and case statuses within the internal CRM system in real time.
Qualifications & Requirements
- Call Center Experience: 1–2+ years of experience handling heavy daily phone volume (100+ calls/day preferred).
- Industry Knowledge (Strong Plus): Background in merchant acquiring, payment processing, POS hardware/software, or commercial financial services.
- Revenue Mindset: Demonstrated ability to transition routine customer inquiries into sales and upgrade conversations.
- Technical Aptitude: Proficiency navigating CRM databases, virtual payment gateways, and multi-line VoIP systems. xhqgsiq
- Communication & Resilience: Strong verbal communication skills and the stamina to maintain professionalism across back-to-back client interactions.
Customer Service Representative in melville at Unknown Company
- Typical pay
- $40,950–$61,740
For context, most customer service representatives earn between $40,950–$61,740 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.