Customer Service Representative - Maine

Serving as the first point of contact for members, the full-time Customer Service Representative - Maine will assist with transportation inquiries, schedule reservations, and document customer interactions while working remotely. Key responsibilities Assist customers with transportation questions and concerns, scheduling, modifying, and canceling reservations as needed Document customer complaints and ensure accurate trip data entry while maintaining a professional demeanor Participate in required meetings and collaborate with team members to promote a positive working environment Required qualifications High School Diploma preferred 0-2 years of contact center or customer service experience in a high call volume environment preferred Ability to type at least 35 words per minute accurately Proficiency in quickly learning new technology and following complex instructions Must reside in Maine and meet work-from-home requirements, including high-speed internet access