Customer Service Representative - Los Angeles, Remote

Are you someone who enjoys helping others and learning new technology? AccountMakers has been engaged by our client, a fast-growing SaaS company, to hire a Customer Service Representative to support users of their SaaS platform, ensuring questions are answered quickly and issues are resolved clearly and efficiently. This is a full-time, remote role based in Los Angeles, focused on delivering a positive customer experience across the platform. This is a great opportunity for someone early in their career to gain hands‑on experience in a high-growth tech environment, with exposure to customer success, product, and operations teams.

As a Customer Service Representative, you will:

• Respond to customer inquiries via email, chat, and support tickets in a timely and professional manner.
• Assist users with basic troubleshooting and guide them through platform features.
• Escalate more complex or technical issues to senior team members or engineering.
• Document customer interactions and updates in CRM/support tools.
• Support new users with onboarding questions and general product navigation.
• Follow established processes to ensure consistent and high-quality support.
• Identify common questions or issues and share feedback with the team.
• Contribute to maintaining help center articles and FAQs.
• This role is measured by response time, resolution accuracy, customer satisfaction (CSAT), and overall quality of support interactions.

What We're Looking For

• 1-3 years of experience in customer service, support, or a customer-facing role, preferably in a SaaS or technology environment.
• Strong written and verbal communication skills, with the ability to explain concepts clearly and professionally.
• Demonstrated ability to manage customer interactions with empathy, professionalism, and sound judgment.
• Strong organizational skills with attention to detail and accuracy in documentation.
• Ability to prioritize and manage multiple requests in a fast-paced, high-volume environment.
• Comfortable navigating and learning new systems, tools, and workflows.
• Familiarity with CRM or support platforms (Zendesk, Intercom, HubSpot, etc.) is a plus.
• Collaborative mindset with the ability to work cross-functionally with internal teams.
• Proactive approach to problem-solving, with a willingness to take ownership of customer issues through resolution.

Compensation

Compensation for this role ranges from $50,000 to $70,000 annually, plus full benefit options including health, vision, dental, 401k and other benefits.