Customer Service Representative Lead (Fully Remote)

• This remote role serves as an escalation point and subject matter resource for complex customer issues.
• The lead coaches and mentors the service team while coordinating workflow and schedules.

Key Responsibilities:

• Investigates and resolves complex inquiries across all channels, documenting interactions and recommending solutions.
• Collaborates with service partners on root causes and provides performance feedback to management.

Qualifications:

• Typically requires an Associate's degree or equivalent and 3+ years of experience.
• Strong customer focus, problem-solving, and tech-savvy skills are essential.
• Medical, dental, vision, 401(k), pension, and life insurance.
• Paid time off includes vacation days and parental leave.

PNC

PNC is a diversified financial services company offering banking, lending, and investment services to customers and communities. With a history spanning nearly 160 years, it fosters an inclusive workplace culture focused on customer experience and smart risk management.