Customer Service Representative

Customer Service Representative

Location: Las Vegas, NV (On-site)

Employment Type: Full-Time

Shift Availability: (Swing, and Graveyard)

StaffHire LLC is representing a premier client in Las Vegas currently seeking a disciplined and service-oriented Customer Service Representative. This role is designed for a professional who finds fulfillment in assisting others and possesses the resilience to thrive within a fast-paced environment. You will manage a high volume of customer interactions, playing a vital role in supporting users, resolving issues, and ensuring a positive customer experience throughout a 24/7 operation.

Primary Responsibilities

• Provide customer service to users via Live Chat, SMS messaging, email and telephone. Ensure detailed records are maintained for all customer contacts.
• Typical shift volume: 150 Live Chats (up to 4 concurrent), 20-30 SMS messages, 20-30 telephone calls, and 40-50 emails.
• Review customer accounts for possible fraudulent activity, and take appropriate action based on circumstances. Typical shift volume – varies.
• Provide customer support to performers via email. Ensure detailed records are maintained for all performer contacts.
• Understand and adhere to department policies, procedures, and escalation processes.
• Maintain a high level of professionalism and respect with every interaction.
• May be required to work on special projects as needs arise.

Professional Qualifications

• At least 1 year of experience in a call center, professional office, or high-volume service setting.
• Proficient in clear, professional verbal and written English.
• Demonstrated ability to manage multiple digital interfaces and tasks simultaneously without compromising quality.
• Exceptional time-management skills and the ability to remain resourceful in a fast-paced environment.
• Foundational proficiency in computer systems, internet navigation, and internal CRM tools.

Employee Benefits

StaffHire LLC ensures our candidates are supported by a comprehensive benefits package provided by our client:

• Competitive base salary plus eligibility for profit-sharing programs.
• Premium medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Accrued paid time off (PTO) and observed holidays.
• Structured opportunities for internal promotion and career advancement.

About StaffHire LLC

StaffHire LLC is a professional staffing firm dedicated to connecting top-tier talent with industry leading organizations. We manage the recruitment process for our clients to ensure a seamless transition into a stable and rewarding professional environment.

Please submit your resume through the LinkedIn application portal. In your application, please indicate your preferred availability for Swing, or Graveyard rotations.