Customer Service Representative

Job ID:

Job Title: Renewal Coordinator

Location: 311 W Washington St., Ste 103 Indianapolis, IN 46204

Work Arrangements: Onsite

Interview: Webcam only

Job Description:

The Licensing Renewal Coordinator manages the renewal and reinstatement of resident and non-resident insurance producer, consultant, and agency licenses, ensuring compliance with Indiana state laws, regulations, and department policies.

Key Responsibilities

• Review and process license renewal and reinstatement applications, including civil, criminal, and administrative background documentation.

• Determine applicant eligibility and verify potential disqualifications using state and industry databases.

• Guide applicants through licensing reinstatement requirements, waiver forms, examinations, and progress tracking.

• Coordinate with internal departments, external agencies, and vendors such as Vertafore/Sircon, NIPR, and FINRA.

• Troubleshoot licensing system issues and support process improvements.

• Respond to licensing inquiries and maintain renewal and reinstatement information on the IDOI website.

• Assist with continuing education extensions, retirement exemptions, and receptionist coverage as needed.

Required Qualifications

• High school diploma or equivalent.

• Minimum 2 years of customer service experience in a business or professional environment.

• Minimum 2 years of practical experience with Microsoft Office, including Word, Excel, and Teams.

Preferred Qualifications

• Experience in the Life, Accident & Health (LAH) or Property & Casualty (P&C) insurance industry.

• Previous experience in a call center environment.

• Strong communication, organizational, problem-solving, and attention-to-detail skills.