Hope Plumbing, Heating, and Cooling is looking for a customer service representative to join our team. This is a remote position, with in-office training. This person will drive customer satisfaction by fielding inquiries, addressing main points, and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
MUST RESIDE IN INDIANA
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
- Shift options- 11am-8pm or 10am-7pm
Requirements:
- 1-2 years of proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above-and-beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
- Standard Shift: 11:00AM – 8:00 PM or 10am-7pm, Monday through Friday
- Lunch Break: 1 hour
- Work Location: This position is basedat home , unless otherwise pre-approved by management.
Customer Service Representative (Indianapolis Based) in indianapolis at Unknown Company
- Typical pay
- $39,650–$64,580
For context, most customer service representatives earn between $39,650–$64,580 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.