Working remotely full-time, the Customer Service Representative II will provide inbound and outbound customer service support, ensuring first call resolution and delivering accurate information while handling sensitive data. Key responsibilities: Accountable for providing first call resolution and de-escalating customer inquiries through effective communication Conduct research and document customer interactions, routing issues to appropriate departments as necessary Maintain compliance with Personal Protected Information (PPI) requirements while managing sensitive customer data Required qualifications: High School Diploma or GED Two years of customer service experience in related fields Proficiency in Microsoft Office Suite or equivalent software platforms Experience in healthcare, insurance, or claims processing industries Ability to adapt communication style to diverse audiences
Customer Service Representative II in workfromhome at Unknown Company
- Typical pay
- $42,000–$55,750
For context, most customer service representatives earn between $42,000–$55,750 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.