Customer Service Representative II

Supporting daily operations and client engagement, the full-time Customer Service Representative II will manage client inquiries, maintain accurate CRM records, and lead onboarding efforts while ensuring compliance with industry standards, all in a remote work environment. Key responsibilities: Proactively engage customers through outreach efforts to understand pain points and share insights with internal stakeholders Respond promptly to inquiries via phone, email, and chat, delivering accurate information and educating customers on service use Collaborate with various teams to ensure a seamless customer experience and participate in process improvement projects Required qualifications: High school diploma or GED with 2-3 years of customer service experience, preferably in healthcare or technology Proficiency with CRM systems (Salesforce preferred) and Microsoft Office Suite Strong organizational skills and the ability to multitask effectively in a fast-paced environment Demonstrated problem-solving skills and the ability to troubleshoot independently Professionalism, confidentiality, and a collaborative mindset with a commitment to continuous improvement