Customer Service Representative II (Fully Remote)

• Answer customer questions by phone, email, chat, and web, providing accurate information about Connecticut transportation programs and services.
• Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
• Follow service standards, attend training, and support teammates to ensure efficient program operations.

Qualifications:

• High school diploma plus 2 years of related experience, with at least 1 year of customer service experience by phone, email, or chat.
• Working knowledge of Microsoft Office or Google Workspace and ability to learn new systems quickly.
• Preferred qualifications include Zendesk experience, contact center background, and bilingual English/Spanish skills.

Additional Information:

• This is a remote role, but training and some in-person meetings in Rocky Hill, CT are required.
• Regular schedule includes weekend shifts; sponsorship and relocation assistance are not available.
• Comprehensive benefits include medical, dental, vision, PTO, retirement savings plan, and employee stock purchase plan.

AECOM

We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.