Customer Service Representative

Layup Parts Job OpportunityAt Layup Parts, we're developing the technology that will build the future. We're a manufacturing technology company replacing months of lead time with days, using proprietary software, automation, and advanced manufacturing systems built for speed. Our customers are inventing what's next, in aerospace, defense, robotics, and beyond. To keep up with them, manufacturing has to change. That's what we're building.This role is the operational hub between our customers and our production floor, owning orders from entry through invoicing while keeping buyers informed every step of the way. You'll manage order flow in our ERP system and handle the administrative work that keeps our customer accounts accurate and our service levels on target.What You'll DoOwn order entry from start to finish, keeping every order accurate and moving the moment it hits our ERP systemBe the first voice of confidence buyers hear, sending fast, on-point order acknowledgements that set the tone for the whole relationshipPartner closely with production to give customers real-time, reliable visibility into completion and shipping datesTeam up with logistics and outside partners to get completed orders processed and out the door without a hitchKeep the finish line clean by routing completed jobs through the ERP system so accounting can invoice customers accurately and on timeTake ownership of your response time and accuracy targets, protecting and elevating Layup's reputation with every customer ratingServe as the go-to first contact for calls, emails, and chats, routing every inquiry to the right team without delayStep in on escalations, working with sales, management, and QC to turn problems into resolved, satisfied customersGive the sales team a boost by handling the order-related admin work that keeps deals on trackRepresent Layup on customer supplier portals, keeping our information sharp, current, and professionalBe the keeper of accurate customer account records, keeping billing and shipping addresses, contacts, and payment terms current and trustworthyWhat We're Looking ForStrong verbal and written communication skillsActive listening and problem-solving abilityERP software experienceComfort supporting customers across multiple channels (phone, email, chat, social media)Solid data entry and documentation skillsBasic troubleshooting skillsUnderstanding of company products and servicesBonus PointsPrior experience operating in a manufacturing environment$30 - $35 an hour Compensation & Benefits Final compensation is based on your experience, skills, and what you bring to the table. Full Benefits Package: Medical, dental, and vision coverage, short- and long-term disability insurance, company-paid life insurance Equity Option Grants 401k plan Paid Time Off: Unlimited PTO + 9 Federal HolidaysEqual OpportunityLayup is an equal-opportunity employer. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance.ITAR RequirementsTo conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.