Customer Service Representative

Company Description:

B&C Industries is a packaging distribution company with over 25 years of experience in the industry. We offer a diverse line of products and have the largest inventory stock in the tri-state area. Our trained packaging specialists provide exceptional service to our customers.

Key Responsibilities:

• Respond to customer inquiries via phone or email in a timely and professional manner.
• Troubleshoot and resolve customer complaints and issues.
• Document customer interactions, track issues, and ensure follow-up where necessary.
• Collaborate with other teams to ensure customer satisfaction and issue resolution.
• Process orders, returns, and exchanges as needed.

Qualifications:

• Excellent communication skills, with competent writing skills
• Strong organizational skills
• Outstanding written and oral communication skills.
• Proactive mindset and the ability to identify gaps and take initiative.

Why Join Us:

• Opportunity to be part of a dynamic and growing company in the packaging supply industry.
• Collaborative and supportive work environment that values innovation and initiative.
• Competitive compensation package and opportunities for professional development and growth.