Customer Service Representative - Goldfein Claims Management | Remote (U.S.)

Job Summary

Goldfein Claims Management is seeking motivated Customer Service Representatives to join its nationwide team. This fully remote role involves handling high inbound call volumes, assisting customers throughout the claims process, and providing professional, empathetic support.

The position offers competitive pay ($16–$18/hour), set weekday hours (Monday–Friday, 8:00 AM–5:00 PM EST), and comprehensive benefits including health insurance, dental, vision, 401(k) with matching, and paid time off. Candidates must be based in the United States and meet technical requirements for remote work.

Key Job Details

• Job Title: Customer Service Representative
• Employer: Goldfein Claims Management (rated 3.3/5 stars)
• Location: Remote (United States only)
• Pay: $16–$18 per hour
• Job Type: Full-Time
• Contract Type: Permanent
• Schedule: Monday–Friday, 8:00 AM–5:00 PM EST

About Goldfein Claims Management

Goldfein, LLC is a nationwide leader in automated services, providing cutting-edge data, technology, and solutions. The company values positive attitude, hard work, and helpfulness , and offers a fast-paced, innovative environment with opportunities for growth and advancement.

Key Responsibilities

• Handle high inbound call volume while navigating multiple systems
• Communicate professionally via phone and email to assist customers
• Educate customers throughout the claims process and de-escalate issues when needed
• Use problem-solving and critical thinking to resolve customer concerns efficiently
• Maintain adaptability and eagerness to learn in a fast-paced environment
• Document interactions accurately and contribute to team collaboration

Candidate Requirements

• Work authorization in the United States – required
• Fluent in English (spoken and written) – required
• Strong verbal and written communication skills
• Meticulous attention to detail and organizational ability
• Reliable, self-motivated, and able to thrive in a collaborative environment
• Must successfully complete a background check and employment verification (E-Verify)
• Technical setup required:
  • Computer/laptop with minimum specs: 8GB RAM, i5 processor, 2.50 GHz, Windows 10 or higher
  • Dual monitors, headset, webcam
  • High-speed internet connection

Benefits

• Competitive pay: $16–$18/hour
• Health, dental, and vision insurance
• 401(k) with matching
• Paid time off
• Opportunities for advancement
• Comprehensive new hire training
• Growth-oriented, innovative work environment

Application Process

How to Apply:

• Submit your CV via Goldfein Claims Management’s recruitment channels.
• Ensure you meet technical and location requirements.
• Shortlisted candidates will be contacted for interview.
• Click here to submit your application now