Customer Service Representative - Georgia

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will provide accurate and timely support to members, patients, and providers, addressing inquiries and resolving issues related to various services and benefits. Key responsibilities: Handle member inquiries related to eligibility, benefits, billing, and general support while documenting all interactions Initiate contact with relevant personnel to gather information and resolve complex inquiries efficiently Support compliance and maintain confidentiality while striving to meet performance guarantees in customer service Required qualifications: Minimum two (2) years of customer service experience or experience interacting with members High School Diploma or General Education Development (GED) required Must pass a Classification Assessment and demonstrate a minimum typing speed of 30 WPM Ability to manage work with minimal direction and pass knowledge checks during training Familiarity with systems used within the Membership Service Contact Center (MSCC) is preferred