Customer Service Representative (Fully Remote)

• Serve as a trusted point of contact for patients and providers navigating payment plans through our platform.
• Primarily handle inbound customer support calls and emails, with a portion of outbound payment plan support.

What We're Looking For:

• 3+ years of customer service experience, preferably in healthcare, financial services, or payment plan servicing.
• Strong problem-solving skills with the ability to resolve issues independently and with minimal supervision.
• Excellent verbal and written communication skills.

What We Offer:

• An opportunity to positively affect the lives of thousands of patients.
• A flexible lifestyle that fits the modern work-life balance.
• Competitive pay, employer-paid healthcare, and stock options.

We are on a mission to bring financial health to healthcare, improving access and affordability for patients while reducing administrative complexity for providers. Backed by leading VCs, we serve a rapidly growing number of health systems and hospitals.