Customer Service Representative (Fully Remote)

• Update information in QAD ERP and CRM systems.
• Manage order processing and respond to field requests.
• Ensure deliveries align with surgery schedules.

Specific Responsibilities:

• Maintain direct contact with sales teams throughout surgical transactions.
• Resolve unexpected scheduling and shipping issues.
• Support sales team by developing positive customer relations.

Qualifications:

• High school graduate with some college and 3+ years of experience.
• APICS certification a plus; medical device industry experience preferred.
• Strong skills in MS Excel, QAD, Salesforce CRM.

SI-BONE

SI-BONE is a publicly traded medical device company that pioneered minimally invasive sacropelvic solutions with its iFuse Implant System for SI joint fusion. The company is fast-growing, has been used in over 90,000 procedures, and values agility, creativity, and teamwork.