Customer Service Representative (Flexible Working Hours)

Customer Service Representative at Dog Spot HotelWelcome to Destination Pet. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.At Destination Pet, we're not just another Pet/Vet care center—we're a community that lives to elevate the love and lives of pet families. Since 2016, we've been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether it's belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).Availability on evenings, weekends, and holidays required (pets don't take days off).Answering phones with a smile in your voice and multi-tasking like a pro.Touring new clients through the facility and selling the services that keep tails wagging.Ensuring up-to-date vaccinations are on file—because safety first.Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.Responding to complaints with patience and professionalism—even when it's clearly the cat's fault.Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.Jumping in to support other team members whenever needed. Previous experience in customer service or retail? You've got solid communication chops—phone, in-person, email, you name it.Multi-line phones and computer systems don't scare you.You're cool under pressure and know how to keep things professional (even when someone's barking—and we don't mean the dog).High school diploma or equivalent required.1+ year of customer service experience preferred.If you've got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we're saving you a spot.Monday - Friday Availability 7am - 3pm / 1pm - 7pmDestination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion.