Customer Service Representative (Flexible Hours + Immediate Hire)

Fully Remote in the states of: Arizona, California, Colorado, Illinois, Iowa, Kentucky, Michigan, North Carolina, Ohio, Oregon, Texas, Utah, or Washington
Do you have a passion for providing AMAZING customer service? Look no further, the Program & Client Services Coordinator role at Kotis Design is the role for you! Kotis Program & Client Services Coordinators thrive in a high-volume setting where customer interaction is constant and varying. This is a fully remote position for which candidates must be located in one of the states listed above.
A successful candidate has a track record of providing amazing customer service and the ability to work independently in a fast-paced, ever-changing environment. We are seeking a customer service representative who has exemplary attention to detail and who will take initiative and ownership over his or her projects. This candidate has a customer-centric attitude and can efficiently provide solutions internally and externally.
Develop strong client relationships through quick, detailed and concise communication across all Kotis Customer Service platforms including email, phone, and live chat
Work collaboratively with the Account Management team to execute administrative projects
Communicate accurate order status information to customers via telephone and written communication while providing amazing, professional and prompt service
Efficiently maintain a high volume of CRM database of leads, client interaction and follow ups
Make clients lives easier by providing amazing customer service
Support sales support team by being cross-trained on different support functions
Outstanding customer service record
2+ year of administrative or customer service experience preferred
Strong PC skills and experience working with Microsoft Outlook
Minimum 55 wpm typing speed
Ability to speak, read, and write in English