Customer Service Representative

Veterinary Client Care RepresentativeFlorida Veterinary Referral Center | Estero, FLPart-Time 24 hours Weekly | Monday, Tuesday, Thursday and Friday | 5:00 PM–11:00 PM | No OvernightsFlorida Veterinary Referral Center (FVRC) in Estero, FL is looking for an experienced Veterinary Client Care Representative to join our specialty and emergency hospital. This role is ideal for a client service professional who can provide a calm, compassionate experience for clients during stressful moments while working closely with a supportive medical team.You'll help clients and their pets navigate emergency and specialty care while supporting check-in, phone communication, care coordination, and the day-to-day flow of a busy veterinary hospital.Compensation$18.50–$22 per hour based on experienceAdditional $2 per hour weekday evening differential for hours worked after 7:00 PMSchedulePart-TimeMonday, Tuesday, Thursday and Friday5:00 PM–11:00 PMNo overnight CSR shifts requiredPart-time benefits include:401(k)Employee pet discountResponsibilitiesWelcome clients and their pets with a calm, compassionate, and professional approachCheck in patients and assist clients as they navigate emergency and specialty careAnswer phones and help connect clients with the appropriate members of the medical teamCoordinate client communication and patient care informationSupport the medical team by helping maintain an organized and efficient client service areaManage multiple priorities in a fast-paced emergency and specialty environmentUse hospital technology and software systems to accurately document and communicate informationWork closely with teammates to ensure clients receive clear, compassionate, and timely supportHelp maintain a positive and collaborative hospital environmentQualifications1–2 years of experience in veterinary medicine requiredEmergency or specialty veterinary experience preferredClear, compassionate, and strong communication skillsAbility to remain composed and professional during stressful or emotional client interactionsStrong multitasking, organizational, adaptability, and problem-solving skillsComfortable learning and using technology and hospital software systemsTeam-first mindset and willingness to support teammatesFluent English speaking and reading skills required.About the HospitalFlorida Veterinary Referral Center (FVRC) is a specialty and emergency veterinary hospital in Estero, FL where collaboration and teamwork are central to providing excellent patient and client care.Our Client Care Representatives help connect clients and their pets with the medical team, supporting patient check-in, phone communication, care coordination, and the smooth operation of the hospital. FVRC is committed to creating a supportive environment where team members can contribute, grow, and make a meaningful difference.Surrounding AreasFlorida Veterinary Referral Center is located in Estero, FL and serves surrounding communities throughout Southwest Florida. Estero offers convenient access to Southwest Florida communities, Gulf Coast beaches, outdoor recreation, and the greater Fort Myers and Naples areas.About Ethos Veterinary HealthEthos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Equal Opportunity EmployerEthos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.