Customer Service Representative (English) (Fully Remote)

• Respond to customer queries promptly and efficiently through emails, live chat, and phone calls.
• Work together with various departments to address complex problems and elevate issues when necessary.
• Conduct follow-ups with customers to ensure their concerns are resolved and perform troubleshooting.

Discover your Fit:

• Experience in fintech (forex/crypto) and 1+ years of online customer support.
• Excellent written and oral English, plus strong interpersonal and communication skills.
• Ability to manage stressful situations and use customer service software and tools.

Conditions of work:

• Shifts are 2/2 from 4am to 4pm GMT.
• 100% remote job at any place you wish.
• Competitive salary based on your experience.

What we provide:

• Opportunity to work in an international and cross-functional team with a challenging product.
• Performance-based bonus every quarter and medical insurance after probation period.
• Additional sick leaves every 6 months and birthday gifts.

PrimeXBT is a fintech company specializing in forex and cryptocurrency trading platforms. They offer an international, cross-functional work environment and value performance-based rewards and employee well-being.