Customer Service Representative, El Paso (10/19 Start)

ABOUT PROGRESSIVE LEASING

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.

WORK FROM HOME OPPORTUNITY

We are currently hiring Customer Service Representatives to help grow our company and ensure our mission is achieved! This role is a work-from-home position and you must reside within a 60-mile radius of El Paso, Texas.

RESPONSIBILITIES

Responsible for in-bound and out-bound calls Provide top tier support and service to our customers

DAY-TO-DAY DETAILS

• Start Date: Monday, October 19, 2026
• Virtual Training: 4 weeks, Full Time/mandatory, Monday-Friday, 8:30AM-5:00PM; 100% attendance required
• Full Time Shifts Available: Weekdays, between 8:30AM-7:00PM
• Every Saturday OR Every Sunday Required, between 8:00AM-7:00PM

IT & WORK FROM HOME REQUIREMENTS

• You must be located within a 60-mile radius of El Paso, TX
• You must have a designated home-based workspace (one that is quiet and free from distractions)
• You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)

YOUR QUALIFICATIONS

• Customer Service and prior collections experience with impeccable interpersonal skills
• Excellent verbal and written communication skills
• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
• Phone experience in a customer service/call center environment
• High school diploma or GED equivalent, must also be 18 years or older
• AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.

COMPENSATION

Compensation: $14.25/HR

BENEFITS & PERKS

• Competitive Compensation
• Full Health Benefits
• Medical/Dental/Vision/Life Insurance
• Paid Parental Leave
• Company Matched 401k
• Paid Time Off
• Paid Holidays
• Paid Volunteer Time
• Diversity Alliance Resource Groups
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching

Job Required Equipment & Services Will Be Provided

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

ABOUT PROGRESSIVE LEASING (REPEAT)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.