Customer Service Representative

Customer Service RepresentativeWe are looking for a Customer Service Representative to support membership services for a manufacturing organization in Diamond Bar, California. This long-term contract opportunity is ideal for someone who enjoys assisting customers, handling high-volume communication, and maintaining accurate records in a fast-paced environment. The person in this role will help deliver responsive service across phone and administrative channels while ensuring a detail-oriented and positive customer experience.Responsibilities:Manage incoming customer calls and respond to service-related questions with accuracy and courtesyPlace outbound calls as needed to follow up on requests, clarify account details, or provide updatesEnter orders, service requests, and customer information into CRM and internal databases with a high level of accuracyMaintain organized documentation of customer interactions, transactions, and resolutions for recordkeeping purposesSupport membership-related inquiries by providing clear guidance and timely issue resolutionCoordinate with internal teams to address escalated concerns and ensure smooth completion of customer requestsPerform data entry and administrative support tasks that contribute to efficient daily operationsParticipate in outreach activities and customer communications that strengthen engagement and service delivery