TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.
TMC Offers:
- Competitive Salary
- Comprehensive Benefit Package
- 401(k) Plan
- Employee Ownership - ESOP!
- Generous Vacation
TMC Transportation has an immediate full-time opening for a Customer Service Representative working out of our office in Des Moines, IA.
SHIFT: Monday-Friday, 7am-4:30pm
PRIMARY FUNCTION:
The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.
DUTIES AND RESPONSIBILITIES:
- Develop and maintain relationships with customers
- Obtain and upkeep driver and company productivity goals are being met
- Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
- Ability to maintain assigned territory of customers
- Maintain and log pre-booked freight that cannot be immediately assigned
- Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
- Research and resolve customer inquiries and problem
- Effectively communicate with customers, sales, fleet managers, and other internal personnel
- Participate in total quality management and process improvement teams
- Utilize web-based technology to gather and track operation data
- Enter customer data and shipping instructions into a computer database
MINIMUM QUALIFICATIONS/EXPERIENCE:
- Four-year degree, preferably in Transportation and Logistics
- Transportation, trucking or load planning experience REQUIRED
- Fluent in keyboard proficiency and 10-key
- Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill
- Strong customer solicitation skills
- Excellent interpersonal skills
- Ability to function in a fast-paced work environment and tolerate stress
- Ability to write routine reports and correspondence
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
- Must be able to sit and use a telephone and computer simultaneously for extended periods of time
- Must be able to speak and hear clearly in a high volume telephone environment
Customer Service Representative in Des Moines at TMC Transportation
- Typical pay
- $42,000–$55,750
For context, most customer service representatives earn between $42,000–$55,750 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite. It was posted 3 days ago.