Customer Service Representative

Customer Experience Team ExpansionSnyder is expanding our Customer Experience team! We're looking for a motivated, goal-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.What You'll Do:This role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience.Benefits Include:Guaranteed weekly payMedical, Prescription, Dental, Vision, Group Life, HSA, and 401(k) with company matchPaid holidays, vacation (after 90 days), and birthday payFlexible schedule and hoursOngoing training, development, and growth opportunitiesFun, friendly, and merit-based work environmentKey Responsibilities:Handle inbound calls and follow-upsSchedule appointments and manage time effectivelyCommunicate clearly and document customer accountsEducate customers throughout their service journeyWork collaboratively with team members and trade managersQualifications:Minimum 1 year of call center or customer service experienceTeam lead experience preferredFamiliarity with plumbing, electrical, and HVAC terminologyExperience with ServiceTitan is a plusStrong communication and organizational skillsCompensation: $18–$23/hour, based on experience