Customer Service Representative

Customer Service RepresentativeThe Customer Service Representative enters all customer orders and maintains a high level of customer service for both internal and external customers.Essential Job Functions:Answer customer inquiries quickly, ensure seamless customer support, and monitor all necessary communication channelsUpdate important dates and times to include, ETA, ATA, schedules and confirmations of arrivals and empty return in a timely manner defined by supervisorEnsure accurate information is in in company-related software (SixWheel) to properly execute the delivery and pickupPerform basic updates to company software (SixWheel, ADP, etc.) to meet required service levelsDeliver the highest quality of customer service as expected in our vendor Service Level AgreementsConduct all business in a highly ethical manner, exhibiting behavior, practices, and standards that uphold IMC core valuesMaintain financial accuracy for assigned shipments by verifying vendor costs, identifying discrepancies, and ensuring all required billing information is submitted promptly.Partner with Billing teams to facilitate accurate customer invoicing and support the company's 7-day post-delivery billing KPI.Perform other duties as assignedJob Requirements:This position requires participation in a rotating weekend work schedule. Employees will be assigned either a Saturday workday with Monday off or a Sunday workday with Tuesday off, according to business needs and rotation schedules.Solid verbal, written, and collaborative communication skillsEffective organization, time-management, and problem-solving skillsDemonstrated ability to thrive in a fast-paced environmentGreat attention to detailAbility to multitaskOther Skills/Abilities:Proficient with Microsoft Office Suite or related softwareBasic data entry skillsOut of the box thinking. Comfortable to Question Status Quo