Job Title: Customer Service /Call centre
Duration: 12 Months (Possible extension)
Location: Columbus, IN (47201)
Work Arrangement: Hybrid
Employment Type: Contract
Domain: Manufacturing
Pay Rate: $17–$18/hr W2
Application Deadline: October 20, 2026
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Job Summary
We are seeking a customer-focused Digital Customer Support Specialist to provide technical support for Client digital products and service applications. The ideal candidate will have strong communication, troubleshooting, analytical, and problem-solving skills.
Key Responsibilities:
- Provide customer support through email, Microsoft Teams, Zoom, and other channels.
- Troubleshoot digital application, software, registration, and access-related issues.
- Document cases, manage escalations, and coordinate with cross-functional technical teams.
- Analyze support metrics, prepare reports, and contribute to continuous improvement.
- Assist with user acceptance testing (UAT) and product enhancements.
Key Skills: Customer Service, Technical Support, Troubleshooting, Salesforce, Data Analysis, Communication, and Problem-Solving.
EEOC Compliance:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. xhqgsiq Final hiring decisions are made by human recruiters based on qualifications and experience.
Customer Service Representative in columbus at Unknown Company
- Typical pay
- $42,840–$55,750
For context, most customer service representatives earn between $42,840–$55,750 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as contract and hybrid.