To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - CO will manage member inquiries, provide accurate information regarding health plan services, and maintain collaborative relationships with members while adhering to compliance guidelines. Key responsibilities: Handle member inquiries related to eligibility, benefits, billing, and complaints, ensuring timely and accurate responses Document all interactions and coordinate with relevant health plan personnel to resolve customer concerns effectively Support compliance with organizational policies and maintain confidentiality of member information Required qualifications: Minimum two (2) years of customer service experience or experience interacting with KP members High School Diploma or General Education Development (GED) required Ability to pass required testing, including contact center simulation and typing tests Demonstrated analytical and problem-solving skills Working knowledge of systems used within the Member Service Contact Center (MSCC)